[vox-jobs] Internet Security Specialist /Tech Support (fwd)

Ken Herron vox-jobs@lists.lugod.org
Wed, 16 Apr 2003 11:05:26 -0700

---------- Forwarded Message ----------
Date: Tuesday, April 15, 2003 16:45:41 +0000
From: mike_sienkowski@symantec.com
To: securityjobs@securityfocus.com
Subject: Internet Security Specialist /Tech Support

At this time we can only consider candidates living local to the SF/ Bay
Area.  We are not able to provide visa sponsorship at this time.

At it's core, this is a Technical Support position.


Responsible for providing 2nd level technical support related to
Symantec's Responsible for providing 2nd level technical support on
complex issues related to Symantec's Enterprise Internet Security
products. Maintains positive customer relations and responds to technical
problems and inquiries. Responds to complex technical issues escalated
from end-users, 1st level engineers, resellers, corporate MIS, SE?s and
Salespersons, general managers, Symantec Security Services, via
telephone,  electronic services, remote management and on-site visits.
Participate in  phone schedule, 24x7 pager rotation as well as attend
weekly product  meetings.


Strong troubleshooting and customer skills. Risk assessment, information
security development and client education. Requires excellent verbal and
written communication skills. Requires minimum three years experience in
enterprise technical support or in a network administration position
supporting a variety of networking systems. 2-years minimum in escalation
role working directly with development or sustaining engineers. Must have
networking (Cisco IOS preferred) and UNIX systems administration
experience. Security experience a plus. 4-year technical degree.

Please send resumes to:



---------- End Forwarded Message ----------

Kenneth Herron  Kherron@newsguy.com     916-366-7338