[vox] [OT] pacbell making life miserable again

[Eric D. Pierce]

(thank goodness for surewest)

you might check to see if the PUC has any suggestions:

http://www.cpuc.ca.gov

I'm sure the easiest thing is to just get the facts from your bank, 
then wait on the phone to talk to the "fine folk" at the SBC business 
office.

If you don't go through that, I doubt PUC can do much to help.

I know people that have worked on the customer service side of things 
at SBC, and they say it is a real toilet of a workplace environment.

regards,
ep


...
> the pacbell business office was unhelpful and even downright surly.
> their response was basically "if want, you can try to get the late fee
> taken off if you don't mind spending a long time waiting while the
> proper people get around to taking your call".

...