[vox-jobs] Neoteris is hiring!!! - Senior Technical Trainer - Mt. View, CA (fwd)

[Ken Herron]

---------- Forwarded Message ----------
Date: Monday, May 05, 2003 04:33:31 +0000
From: sdyson@neoteris.com
To: securityjobs@securityfocus.com
Subject: Neoteris is hiring!!! - Senior Technical Trainer - Mt. View, CA


Neoteris is the leader in application-layer security infrastructure
products, and we're growing fast. Sales have doubled quarter/quarter
since  our first product shipped in late 2001 and we're backed by some of
the  smartest money in Silicon Valley - Jim Clark, NEA and Battery
Ventures who  lead our recently announced Series C
(www.neoteris.com/news/pr3-24- 2003.html). We were also recently named as
the market leader in our space  by Gartner
(http://www.neoteris.com/news/pr4-10-2003.html). With numerous  industry
awards under our belt (www.neoteris.com/news/awards.html) we're a
well-positioned category leader ready to take it to the next level...are
you?

As a Senior Technical Trainer you will be part of an overall plan to
ensure that Neoteris Partners and Support personnel are provided with the
best possible hands-on education to enable them to deliver enterprise
class sales and support. In addition, this position will be responsible
for development and delivery of Customer Certification Training. The
successful candidate will be responsible for development and facilitation
of training plans and curriculum to support the rapidly growing
infrastructure. The position will report directly to the VP of Customer
Care. The successful candidate will work closely with Product Management,
the SE and TSE teams to ensure all technical personnel are provided with
the necessary tools and skills to sell and support Neoteris IVE
solutions.  This position will also be responsible for the further
development of our  Reseller and Customer Certification Program to enable
our distribution  partners to increase their technical selling
capabilities and provide  large enterprise customers with the necessary
tools to take full advantage  of the Neoteris IVE solutions.


Training Development/Delivery (Internal)
- Developing and Delivering New-Hire TSE and SE Process and Technical
Hands-On Training
- Develop and Deliver practical lab exercises for TSE and SE personnel to
address new product developments and interoperability situations.


Training Development/Delivery (External)
- Develop and distribute Reseller Customer Training
- New Product Introduction Practical/Technical Training Materials
- Develop and Deliver Train the Trainer curriculum to Reseller SE's
domestic and Int'l
- Leverage internal training development for external usage by Resellers.
- Work with Training Partners to certify their training organizations to
redeliver and scale our certification programs


Support Site Development and Product Management
- Development of infrastructure and content for customer facing support
website

- Edit, review, and publish technical documentation to reduce repeat
customer requests to support organization.

- Work with Product Management and Support to distribute customer
education materials via the Support website


Knowledgebase Development
- Develop and manage knowledgebase document standards
- Develop the document control process and project manage the development
and review of knowledgebase content for internal and external consumption


Travel Requirements - 30%-50% annually
- Semi-Annual Regional Reseller Certification Training
- Event driven Major Release updates 2x per year
- Support Neoteris and Reseller staff located in US, Japan, India, EMEA


Required Experience
- 7+ years of related technical industry experience.
- Proven track record of success developing, delivering, and managing
technical training programs in support of Customer Care and Field
Operations for Networking or Enterprise application products.
- Strong management and organizational selling experience
- Excellent presentation skills.
- Good understanding of Layer 7 application protocols such as HTTP(s),
HTML, Javascript/VBScript, Java
- Good understanding of Authentication/Authorization technologies: LDAP,
RADIUS, ACE, NTLM/Active Dir.
- Good understanding of networking TCP/IP basics
- BS CS with MBA preferred


For consideration send a resume/email to jobs@neoteris.com and reference
this position in the subject line.

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-- 
Kenneth Herron  Kherron@newsguy.com     916-366-7338