[vox] fun tech support call

[vox@lists.lugod.org]

"60 Minutes" had a thing on how the top tech schools in India are more in
demand than MIT.

And there are 20+ schools in India that are in that category!

I've had good and bad experiences with "off shore" tech support. The bad
mostly relates to "communication" problems (language skills), but some of
it is that the off shore tech support sometimes doesn't seem like they do
much more than "read a script" (no "real world" product experience).

US IT corporations save a lot of money by moving tech support off shore.

regards,
ep


Charles McLaughlin said:
> This weekend I was helping a friend troubleshoot a wireless network.  It
> turned out that one of her wireless NICS took a crap.
>
> So... I called NetGear and they made me jump through several hoops --
> changing settings in Winbloze, etc.  They finally agreed to send out a
> new NIC.
>
> The kinda funny thing is.... The tech support guy had a nice accent, so
> I asked him where he was.  He was in India!  Not surprising really, I've
> heard of many support services based in India.  So I told him that I use
> Linux and said he uses Linux at home but "was not trained" to support
> Linux at NetGear.  Again, I wasn't surprised he uses Linux -- because if
> its popularity in India.  He uses SuSE -- which I guess is popular
> overseas.  He told me he prefers Linux, but has to support Winbloze at
> work.  So sad... ;-)
>
> btw  I also had a NetGear print server take a crap on me a couple months
> ago.  I don't think I'd buy their products again -- even though they
> tech support guy was very nice.
>
> Ok... enough chatting for now.
>
> Charles
>
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