[vox-tech] RE: Your Amazon.com Inquiry

[Micah Cowan]

Trust me, it is certainly *not* a memory cache problem. It is very assuredly
a server misconfiguration. Steps to fix the problem are outlined in my
original email, which may be found below.

Cached web pages have never been known to produce erroneous character
encoding information.

-Micah

> -----Original Message-----
> From: cust.service02@amazon.com [mailto:cust.service02@amazon.com]
> Sent: Friday, January 31, 2003 5:10 PM
> To: micah.cowan@wevtec.com
> Subject: Your Amazon.com Inquiry
>
>
> Dear Micah,
>
> Greetings from Amazon.com.
>
> It sounds like you may be experiencing a memory cache problem.  Most
> web browsers "cache" pages, meaning they temporarily store a local
> copy of every page you visit on the web.
>
> The quickest solution is a "forced" reload to ensure that you are
> looking at a fresh copy of the page, and not the version stored in
> your cache.  A forced reload instructs your browser to bypass the
> cache and retrieve the page from the original server.
>
> To force reload, hold down the "Shift" key and click on the "Reload"
> or "Refresh" button in your browser.
>
> To help prevent this problem in the future, you can reset your cache
> size.  Go to the "Cache" or "Temporary Internet Files" option on your
> web browser (in Netscape, go to "Options" and choose "Network
> Preferences"; if you use Internet Explorer, go to "Tools" and choose
> "Internet Options"), and make sure you have your memory cache set
> to 3000 kilobytes, and your disk cache set to 5000 kilobytes.
>
> You may also want to clear your cache; you can do this by following
> the path outlined above for resetting your cache size.  By clearing
> your cache, you are deleting all of those files and allowing more
> room for new ones.
>
> I hope these suggestions help.  Thanks for shopping at Amazon.com.
>
> Please let us know if this email resolved your question:
>
> If yes, click here:
> http://www.amazon.com/resolved-yes?comm_id=bhxu4148
> If not, click here:
> http://www.amazon.com/resolved-no?comm_id=bhxu4148
>
>
> Best regards,
>
> Vivek Dubey
> Amazon.com... And You're Done
> http://www.amazon.com
> ==============================
> Check your order and more: http://www.amazon.com/your-account
>
>
>
> >Date: Fri Jan 31 14:23:19 PST 2003
> >Subject: Character encoding
> >To:   webmaster@amazon.com ,  www@amazon.com
> >From: micah.cowan@wevtec.com
>
> >
> On loading a page such as:
>
> http://www.amazon.com/exec/obidos/ASIN/043935806X/ref%3Dilm%5Frc%
> 5F431819/10
> 4-9833950-7355109
>
> Non-ASCII characters (such as the name of Mary GrandPré) are not
> displaying
> properly. The browser I was using to view it was MSIE 6.0 on Windows
> XP.
>
> The problem appears to be due to the fact that niether the web page
> nor the
> server are sending information about the character set in use for
> this web
> page, and MSIE assumes that UTF-8 is being used, rather than probably
> Windows-1252 or ISO-8859-1.
>
> A fix for this would be to cause the server to fill in information
> about the
> character encoding in the HTTP Content-Type field, e.g.:
>
> Content-Type: text/html; charset=iso-8859-1
>
> or to replace 8-bit characters with equivalent HTML character or
> entity
> references, such as:
>
>   Mary GrandPré
>
> Hope this helps,
> Micah Cowan
>
>
>